When you partner with IST Discover-E, our tenured Project Managers become an extension of your eDiscovery team.  Whether you’ve chosen a full time, dedicated PM for your case load or you only need additional on-call support, we apply the tools and expertise to maximize your eDiscovery activities.  Further, our eDiscovery services footprint, national talent acquisition team and industry connections allow us to source the best, most experienced Project Managers specifically suited to your team’s culture.

 

Relativity’s capabilities are constantly evolving and we guarantee all system enhancements, functionality upgrades and workflow constructs are provided to you immediately upon release.

 

Let our experts be a great asset to your organization; they’re 100% trained on all the latest software and systems. They have the “know-how” to simplify your workload and increase your productivity.

Experienced, Responsive Project Managers

IST Discover-E ediscovery managed services On-site support analyst

IST Discover-E Support Analyst

IST Discover-E’s On-Site ediscovery Support Analyst will be available everyday, at your firm, at your convenience. The analyst will bring expert knowledge to your firm on performing a variety of ediscovery support functions as well as training your staff members on how to work best within the Relativity ediscovery environment.

Specifically, our On-Site ediscovery Support Analysts are well versed in support functions including but not limited to:

  • Conversion and manipulating images
  • Database design
  • eDiscovery workflow
  • Lifecycle management
  • Database management

 

IST On-Site Support Analysts are tasked to adjust to your work environment and office culture so no unnecessary obstacles are presented.  Especially, when working under tight deadlines.

 

When you partner with IST Discover-E for Managed Services you get:

  • Personalized support whenever you need it
  • Knowledgeable staff of experts to help you reach your ediscovery goals from conception to conclusion
  • Management of various software and hardware tools to meet client expectations
  • On-Site Relativity training
  • Ongoing training updates
  • Online training videos

 

You will have an off-site project management team of Relativity Database Administrators and IT Network Administrators to access 24 hours a day, 7 days a week.

IST Discover-E eDiscovery Managed Services National Managed Services Staff

National Managed Services Staff

You will have an off-site project management team of Relativity Database Administrators and IT Network Administrators to access 24 hours a day, 7 days a week.

 

We provide Relativity Database Administrators, trained in kCura, for both hosting and processing. Some of the key benefits include:

  • Installing, patching and upgrading the database server and application tools for Relativity
  • Allocating system storage and planning future storage requirements for the database system
  • Monitoring and optimizing the performance of the database
  • Ensuring compliance with database vendor license agreements
  • Maintaining archived data

 

Our team of IT Network Administrators are tasked with insuring system up times of 99%. They actively monitor the network servers and performance around the clock. Some key benefits include:

  • Installation of all servers and software
  • Installation of all Relativity software
  • Network traffic monitoring and reporting
  • 24/7 server and performance monitoring
  • Installation of software patches and upgrades

 

IST Discover-E provides both on-site and off-site support that is proactive and engaged. Our in-house support team will be available for you daily to provide ediscovery backing and problem resolution. Our off-site support teams are in place to guarantee that the software and hardware is always up and at optimal functionality.

 

Let Discover-E save you the time, cost and risk associated with the ediscovery process. The determinant on engaging in a partnership with Discover-E should be on the basis of the level of support that we offer. We do not just offer software but we also have a plethora of professionals available to ensure that your ediscovery workload is well managed, safeguarded and supported.

IST Discover-E Single Tool Workflow

We apply a Single Tool Workflow solution keeping all work in Relativity eliminating fumbled data, extra fees for licensing or the need for additional specialists... discover more

Our Team.

"We recruited The Project Management “Dream Team” from AM Law 100 firms.  Our Project Managers have a minimum 10 years of experience in eDiscovery and must remain easily accessible to our clients to provide practical, effective results.  Our Project Managers will work with you specifically to solve problems and make changes quickly."

 

Hal Blackman

PRESIDENT & CEO

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